frequently asked QUESTIONS

Yes, any material can be scratched if you try hard enough. Although all our materials are highly scratch resistant.

Yes, marbles and some particular types of granite surfaces are porous and may result in staining if it is not cleaned up quickly. We seal these products prior to installation. Engineered stone and some granites are not porous therefore are not susceptible to staining, some cautions are required for lighter colours

No, all marbles and engineered products require a barrier between the surface and the heat source such as a silicone mat. It is relatively safe to do on granite surfaces, but we still recommend a mat of some sort.

No, the majority of our products do not require sealing and will maintain its original surface.

No, this will result in blunting your knives and may result in scratching your surface particularly with serrated knives.

Templates are required in most situations. All penetrations are also required in the templates.

Stone Solutions can prepare templates if required although these are usually prepared by a cabinet maker. We can provide contact details of cabinet makers.

Stone solutions will install all under mount sinks or basins. All top mount sinks, basins and hotplates are installed by others.

All engineered products carry a limited warranty by the wholesaler. Natural products do not carry any warranties. Our Installation has a 1 year limited warranty.

Our conditions are provided to you on our quotation. Payments are 5% on acceptance, 55% prior to ordering materials/ cutting and balance on completion.

Yes all we need for you to supply is some plans, some idea of material selection, an edge detail selection and your suburb.